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Organizations of all sizes use RT to track and manage customer requests, internal project tasks, and workflows of all sorts. With custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
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Receive real-time unparalleled instruction on how to get the most out of Request Tracker from the people who make RT and RTIR. Sessions include training for Users and Administrators, along with tutorials on Integration, Automation, and Extending RT’s functionality.
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Choose from managed hosting, self-hosted, or cloud hosting through AWS. We offer flexible options and simple plans to help you get up and running quickly.
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No matter your choice for hosting, we’re here to help you get the most out of RT. Support enables you to focus on getting your tasks done and spending more time doing the things that matter.
Complete Code Freedom
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools. You also aren’t locked into a vendor and you never need to worry about paying for software licenses.
Managed Hosting Starting at $125/month with unlimited users
RT Helps Organizations Large and Small
